Customer Service

POLICY INQUIRY AND REQUEST

This section could answer client’s inquires, request and know more about Philippine Prudential services and products.

1.) Policy Inquiry

Clients could inquire the policy through the following options:

a.) Visiting the nearest Philippine Prudential Sales Offices

b.) Calling our Customer Care Hotline at (02) 903-2300.

c.) or E-mail us at www.mypolicy@philprudentiallife.com


2.) Change in mode of premium payment

Clients could change the mode of their payment by doing the following:

a.)             Download and fill-up the Amendment Form (should be dated, signed and witnessed)

b.)            Submit a signed explanation letter together with the amendment form to any nearest Sales Offices or send it to   mypolicy@philippineprudential.com.

 

3.) Policy Loan

Clients may obtain a loan for an amount not exceeding the Cash Value on the sole security of this Policy and its proper assignment.

To file a policy loan:

a.) Visiting any Philippine Prudential Sales Office (Personal appearance of Policy Owner is required)

b.)   Submit (2) valid ids and signed letter and,

c.)  Fill-up POLICY LOAN APPLICATION FORM.

 

4.) Lost Policy

Clients should provide an Affidavit of Lost (must be duly notarized) and then submit it to any Philippine Prudential Sales Office.

 

5.) Update of Name, Age, Status and Beneficiary

Clients could update / change their names and status by submitting AMENDMENT FORM (should be dated, signed and witnessed) in the nearest Philippine Prudential Sales Office together with following documents:

a.)     Proof of Age – (Copy of Birth certificate, passport)

b.)     Photocopy of Marriage Contract. (if change is due to marriage)

c.)      Photocopy of any valid id’s.

Clients could update or change their beneficiaries (Revocable or Irrevocable).

a.)     If the Beneficiaries are designated as “Revocable” the Policy owner may delete any Beneficiary or designate new Beneficiaries and exercise any and all other rights and privileges under this Policy while in force.

* To change beneficiary, submit a signed request letter, Birth Certificate and AMENDMENT FORM (should be dated, signed and witnessed) to any of the Philippine Prudential Sales Offices or in Main Corporate Office.

b.)     If the Beneficiary is designated as “Irrevocable”, notwithstanding any contrary provisions the consent of all such irrevocable Beneficiaries is required before the Policy owner make any changes to his Policy.

* To change beneficiaries, submit the following to any of the Philippine Prudential Sales Office or to the Home Office:

  1. AMENDMENT FORM (should be dated, signed and witnessed)
  2. Signed request letter and consent letter from current beneficiary
  3. Original and certified true copy of legal documents to support the changes such as Birth Certificate, Marriage Certificate or adoption papers.

PAYMENT AMENITIES

This section provides different payment transactions or facilities that clients could choose from.

Payments that can be made through cash or checks, and credit cards like VISA or MASTERCARDS.

1.)     Sales Offices

Clients could pay their premiums by visiting in any of Philippine Prudential Life Insurance Sales Offices or its Home Office.

 

2.)     Bank Services

For credit cards users, clients could use CONTINUOUS BILLING ENROLLMENT (CBE) form,

in any of our Sales Offices. For changing of current account, Amendment Form is required.

For ATM card users, clients could use AUTORIZATION TO DEBIT ACCOUNT (ADA) form, then submit it to bank affiliates like BDO, Metrobank and Unionbank.

 

3.)     Postdated Check payment

This payment entitles the clients to pay their premiums through postdated checks, to apply this payment, client is required to submit Amendment Form (should be dated, signed and witnessed) with the required number of checks in any of the Philippine Prudential Sales Offices or in our Ortigas Home Office. (Checks should be payable to Philippine Prudential Life Insurance Corp.)

 

DEATH CLAIMS

NATURAL CAUSE

ACCIDENTAL

 

NATURAL CAUSE

If the insured died in natural cause, the claimant should provide valid or certified copy of the following requirements:

  1. Policy of Original Certificate of life Insurance
  2. Original Death Certificate or Authenticated copy of certified by the local Civil Registrar
  3. Identification Statement
  4. Notarized Claimant Statement
  5. Notarized Attending Physician Statement
  6. Clinical Abstract and Discharge Summary if the insured was hospitalized prior to death
  7. Affidavit regarding on Fact of Death if not attended by a physician
  8. Original Marriage Contract / Certificate or copy (if the beneficiary was the spouse)
  9. Birth Certificate or other evidence of age (if beneficiaries were the children, brothers or sisters)
  10. Birth Certificate of the deceased (if the beneficiaries were the parents)
  11. Affidavit of Guardianship (if the declared beneficiaries were minors at the time of death)

ACCIDENTAL

If the insured was died in accident by nature, the claimant should provide valid or certified copy of the following requirements:

  1. Policy of Original Certificate of life Insurance
  2. Original Death Certificate or Authenticated copy of certified by the local Civil Registrar
  3. Identification Statement
  4. Notarized Claimant Statement
  5. Police or Accident Report
  6. Autopsy Report or Post Mortem Examination Report (if a autopsy was undertaken)
  7. Sworn Statement/ Affidavit of eye-witness/ies (if any medico legal cases)
  8. Original Marriage Contract / Certificate or copy (if the beneficiary was the spouse)
  9. Birth Certificate or other evidence of age (if beneficiaries were the children, brothers or sisters)
  10. Birth Certificate of the deceased (if the beneficiaries were the parents)
  11. Affidavit of Guardianship (if the declared beneficiaries were minors at the time of death)

 

IMPORTANT REMINDERS:

* Failure to give notice to the Company immediately in case of death shall not invalidate or reduce any claim if it can be shown that it was not reasonably possible to submit the notice and proofs on time.

LIVING BENEFIT CLAIMS

HOSPITAL INCOME BENEFIT

MEDICAL REIMBURSEMENT

DISABILITY CLAIM

DISMEMBERMENT CLAIM